Shipping policy
Shipping Policy
Welcome to Detoxx Active, your go-to destination for premium dance and activewear. We aim to ensure your shopping experience is smooth, reliable, and enjoyable. Please review our Shipping Policy below to understand how we handle deliveries through our trusted carrier, Australia Post.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience during these times.
Shipping Options
We use Australia Post as our preferred carrier to ensure reliable and efficient delivery.
Shipping options, including standard and express delivery, will be available at checkout depending on your location and order details.
Shipping Costs
Standard shipping is $5.95 for orders under $150 and free for orders of $150 or more. Express Post is available for a flat rate of $15.
From time to time, we may offer free shipping promotions. Please check our website for any current offers.
Shipping Locations
We currently ship within Australia only. We are exploring options to expand internationally in the future.
Estimated Delivery Times
Delivery times are determined by Australia Post.
Please note that delivery timeframes may vary due to factors outside our control, such as weather conditions or carrier delays.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery via the Australia Post website.
Multiple Shipments
If your order contains multiple items, they may be shipped separately to ensure faster delivery. Each shipment will have its own tracking details.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing parcels, please contact our Customer Support team. We will work to resolve the issue as quickly as possible.
Shipping Holidays
Please note that Australia Post observes public holidays, which may impact processing and delivery times.
Policy Updates
This Shipping Policy may be updated from time to time. Any changes will be reflected on our website. We recommend reviewing this page periodically for the latest information.
Thank you for choosing Detoxx Active. We appreciate your support and look forward to delivering your order.