✨ Detoxx Activewear FAQ

1. How long does it take to ship?

We here at Detoxx are super psyched when we get your order, so we process them as soon as we get them. Generally, you can expect them to be processed between 1-3 business days and shipping times depend on where you live. Estimated times will be shown upon checkout girl!

2. What can I do to keep track of my order?

Don’t worry chicka, you’ll receive an email from us with your tracking information as soon as your order has been shipped. Best thing is, you can track your goodies all the way to your front door! Winning!

3. What size should I get?

Girl we got you! Finding your fit is simple, check out our size chart on each product page to find your measurements. If you're in between sizes, we recommend going up a size for comfort or down a size for a more fitted look.

4. What is your policy on returns?

Oh nooo! Not Lovin’ your Detoxx Fit? That’s cool, you can return the garments within our return window of 30 days on the proviso it has been unworn, unwashed and it is in its original condition with tags still attached, we’d be more happy to accept it. For more info, take a peep at our Returns Policy.

5. Can I exchange items? 

Of course we do exchanges! If we have the product and size you need in stock we'd be more than happy to help you with an exchange.

6. How do I ask for a return or exchange?

Something didn’t fit quite right? Colour washing you out? No worries babe, exchanges are a breeze, just email us at detoxxactive@outlook.com and your reasons why and we will process it for you! All you gotta do is send it back to us but unfortunately you'll need to pay for shipping costs when sending back to us.

7. Do you pay for return shipping?

Sorry Boo, you’ll be responsible for the cost of return shipping unless the item is faulty.

8.  What if I get something that is faulty or wrong?

We do our best to check garments rigorously at every stage of its conception to ensure faults are discovered before sending them out to you, however, sometimes things fall through the cracks and that’s ok.. if this has happened to you just send us a picture of the fault and the garment, along with your order number to detoxxactive@outlook.com and we'll rectify the problem as soon as possible!

9. Is it possible to change or cancel my order?

Once we start working on your fabulous new fit order, it becomes tricky to make changes. Any changes you are wanting to make, you’ll need to cancel your order shortly after placing it then get in touch with us at detoxxactive@outlook.com right away, and we’d be happy to help with any changes you want to make! 

10. What kinds of materials do you use to make your products?

We use high-quality, stretch driven fabrics to make our beautifully unique pieces, ensuring you are as comfortable as you can be as you move throughout your day. You can be confident knowing your Detoxx fit will meet your needs!

11. Do your products work for workouts and are they squat-proof?

This is the best part… our activewear is made to give you coverage, making sure you can move with confidence especially in the spotlight!

12. What is the best way to take care of my activewear?

Detoxx sparkle garments are different to other hard wearing brands! Due to their unique nature and embellishments. To keep your garments sparkling as long as possible, we advise hand washing them avoiding those nasty harsh detergents and laying them flat to air dry. This will ensure the sparkle remains in tacked and keeping you standing out in the crowed where you belong! If you find a mark or get makeup on your garment, we advise to use Sard and a micro fibre cloth to gently wipe away the stain before hand washing the garment. A video on how to do this in on our instagram page ;) you’re welcome!

13. Do you restock styles that sell out?

Absolutely! We will restock our most popular items as voted by you! We suggest signing up via email to get our most recent stock updates or feel free to stalk our page for updates!

14. Do you send outside of Australia?

Right now, we only ship Australia wide, but we cant wait to come to a city near you! We hope to grow our business outside of Auz in the near future.

15. How do I get in touch with customer service?

Send us an email at detoxxactive@outlook.com, and we'll get back to you as soon as we can!